Mac OS and Windows.

No, all the software we provide is intended to run on your computer's operating system without the use of a virtual machine (VM). Please message the customer support team if you encounter any problems. The support team will assist you in resolving the issue.

MetaTrader 4 & MetaTrader 5 are compatible. If you require the keyboard for other trading platforms, kindly request support for that specific platform through our customer support team.

Yes, the keyboard is not limited to a specific instrument. You can utilize it to trade any assets or instruments offered by your broker.

No, it only functions on a laptop or desktop operating with Mac OS or Windows.

No, the software of the mobile versions is quite limited, which means it cannot be utilized with the mobile app versions.

You can charge it using the provided USB-C cable.

You have two options for connecting it to your PC. The first option is using Bluetooth, and the second one involves using the provided USB receiver. Additionally, please verify if your PC has Bluetooth capability if you intend to connect via Bluetooth. Choose the method that best suits your preference.

Press and hold the toggle connection button for approximately 5 seconds until the Bluetooth indicator light on the keyboard begins to pulse. This indicates that it has switched to the receiver or vice versa. You can perform the same steps when switching from the USB receiver to Bluetooth.

You can determine the mode by checking if the keyboard responds when you press a button with the USB receiver plugged in. If there's no response, it indicates that the keyboard is in Bluetooth mode. To connect via Bluetooth, access your PC's Bluetooth connection settings and connect with the keyboard.

The software creates a "direct tunnel" for transmitting key presses to the trading software. Without the software, the actions would be overly sensitive; they might not reach the trading software due to a different window being in focus, for instance. Furthermore, the software facilitates a streamlined development process for adding support to other trading platforms.

We accept various payment methods, including credit/debit cards (Visa, MasterCard, American Express), PayPal, and other popular online payment options. You can choose the payment method that's most convenient for you during the checkout process on our store.

Once your order has been shipped, you'll receive a confirmation email with tracking information. This email will provide you with a tracking number and a link to the carrier's website. Simply click on the link or enter the tracking number on the carrier's website to track the progress of your order and get real-time updates on its delivery status. If you have any concerns or questions about tracking your order, don't hesitate to reach out to our customer support team for assistance.

The estimated delivery time for your order depends on your location and the shipping method you choose during checkout. Typically, standard shipping takes [X] business days, while expedited shipping may arrive in [Y] business days. Keep in mind that these are general estimates and actual delivery times can vary due to factors such as customs processing and carrier delays. You'll receive a more accurate delivery estimate along with your tracking information once your order has been shipped. If you have any specific concerns about delivery times, feel free to contact our customer support team for more information.

Yes, you can make changes to or cancel your order after it has been placed, but the ability to do so depends on the current status of your order. If you wish to make changes or cancel, I recommend reaching out to our customer support team as soon as possible. They will guide you through the process and inform you about the options available based on the order's status. Keep in mind that if your order has already been shipped, changes or cancellations might not be possible, and you may need to consider our return or exchange policy instead.

Certainly! If you need to change the shipping address after placing your order, please get in touch with our customer support team as soon as possible. They will assist you in updating the shipping information, provided the order hasn't already been shipped. It's important to act quickly to ensure that your order is delivered to the correct address. Keep in mind that once the order has been shipped, it might not be possible to change the shipping address, so timely communication is key.

Yes, we do offer international shipping! We're thrilled to provide our products to customers around the world. During the checkout process, you'll be able to select your country, and our system will calculate the estimated delivery times based on your location. Keep in mind that international shipping times can vary due to customs processing and other factors. If you have any specific questions about international shipping or need assistance, feel free to reach out to our customer support team for more information.

Absolutely! We offer expedited shipping options for those who need their orders to arrive more quickly. During the checkout process, you'll have the opportunity to select expedited shipping if it's available for your location. Expedited shipping comes with an additional cost, but it's a great way to ensure your order reaches you faster. The exact delivery timeframes for expedited shipping will be provided during the checkout process based on your shipping address. If you have any questions about the available expedited shipping options, don't hesitate to contact our customer support team for assistance.

If your package arrives damaged, we sincerely apologize for any inconvenience this may have caused. Please follow these steps to address the situation:

1. Document the Damage: Take photos of both the damaged package and the contents inside. This will be helpful when filing a claim or contacting our customer support team.
2. Contact Customer Support: Reach out to our customer support team as soon as possible to report the damaged package. You can provide them with the photos you took and any other relevant details. They will guide you through the process and assist you in resolving the issue.
3. Keep Packaging: It's a good idea to keep the original packaging and any shipping materials until the issue is resolved. This may be needed for verification purposes or if a return is necessary.
4. Follow Instructions: Our customer support team will provide you with instructions on how to proceed. This might involve returning the damaged item, receiving a replacement, or other suitable solutions.

We take such matters seriously and will work to ensure the situation is resolved to your satisfaction. Your feedback is valuable to us, and we appreciate your understanding while we work together to address the issue.

Shipping is generally free, but there are a few countries where delivery costs are higher due to challenging delivery conditions. If a customer resides in one of these countries, they may need to cover the additional shipping expenses. Please check the specific shipping information during the checkout process for accurate details based on your location.

Certainly! The trading keyboard is compatible exclusively with MetaTrader 4 and MetaTrader 5 trading platforms. It operates on both Windows and macOS operating systems. If you're using either of these platforms and operating systems, you're good to go! If you have more questions, feel free to ask.

Absolutely! We provide a lifetime warranty that covers unintentional damages to the keyboard. Additionally, we offer a guaranteed two-year software support. If you find that your older keyboard doesn't support a software update, rest assured that we'll provide you with a newer keyboard. This ensures you can continue enjoying the latest features without any hassle. Your satisfaction and product experience are our top priorities.

We have a straightforward return and refund policy to ensure your satisfaction. If for any reason you're not completely satisfied with your purchase, you can initiate a return within 14 days from the date of delivery. We offer a full refund for returned items that are in their original condition and packaging. Please note that certain conditions and exceptions may apply, so I recommend checking our official return policy on our website or contacting our customer support team for more details and assistance with the return process. Your happiness with your purchase is important to us, and we're here to help make the process as smooth as possible.

Absolutely! To keep your trading keyboard in optimal condition, here are some special instructions for product maintenance and care:

1. Keep it Clean: Regularly clean the keyboard using a soft, lint-free cloth to remove dust and debris. Avoid using harsh chemicals that could damage the surface.
2. Avoid Liquid Exposure: Keep the keyboard away from liquids to prevent damage. In case of accidental spills, turn off the keyboard immediately and disconnect it from your computer. Allow it to dry thoroughly before using it again.
3. Storage: When not in use, store the keyboard in a clean and dry environment. If possible, protect it with a dust cover or a soft cloth to prevent dust buildup.
4. Gentle Press: While using the keys, apply a gentle and even press. Avoid using excessive force, as this could cause premature wear on the keys.
5. Temperature and Humidity: Avoid exposing the keyboard to extreme temperatures or high humidity. These conditions can affect the keyboard's performance.

By following these care instructions, you can help ensure that your trading keyboard remains in great shape and continues to provide excellent performance.

Setting up the keyboard is easy! Just follow the provided guide[LINK], which will walk you through the steps to get your trading keyboard up and running. It's designed to be user-friendly and will help you quickly and smoothly set everything up for your trading needs. If you have any questions along the way, don't hesitate to reach out to our customer support team – they're here to help make the setup process as smooth as possible.

If you're experiencing difficulty downloading the guide, no worries! The guide can be found on the "guide" page, accessible from the menu. It's important to note that the "guide" tab will become visible in the menu only after purchasing a keyboard. If you haven't bought a keyboard yet, the tab won't be displayed. If you need further assistance, feel free to reach out to our customer support team. They're here to help you navigate the process smoothly.

If you're facing issues with the app or software, here's what you can do:

1. Check Compatibility: Make sure your device and operating system meet the app's requirements. Sometimes compatibility issues can cause problems.
2. Restart or Reinstall: Try restarting the app or software. If that doesn't work, consider uninstalling and then reinstalling it. Check for Updates: Ensure you have the latest version of the app or software. Developers often release updates to fix bugs.
Contact Support: If the problem persists, don't hesitate to reach out to our customer support team. They can provide troubleshooting tips or guide you through the solution.

Remember, technical hiccups happen, but we're here to assist you in getting everything back on track.

If the Expert Advisor (EA) is displaying an error, here's what you can do:

1. Check Error Message: Look at the specific error message or code provided by the EA. This can give you insight into what's causing the issue.
2. Review Settings: Ensure that you've correctly configured the EA's settings, including parameters and inputs. A small mistake can sometimes lead to errors.
3. Update EA: Check if there's an updated version of the EA available. Developers often release updates to fix bugs and enhance performance.
4. Contact Support: If you're unable to resolve the issue, don't hesitate to contact our customer support team. They can offer guidance and help troubleshoot the error.

Remember, technical glitches can occur, but with a bit of investigation and support, you can often get things back on track.

It's great to hear that the keyboard is sending numbers to your PC! If it's not working with your trading platform, here's what you can try:

1. Check Compatibility: Ensure that your trading platform is compatible with the keyboard. Verify that the keyboard's features are supported by the platform.
2. Software Settings: Double-check the settings within the trading platform's software. Make sure you've configured it to recognize the keyboard's inputs.
3. Keyboard Mode: Confirm that the keyboard is in the correct mode (Bluetooth or USB) for your setup.
4. Restart Platform: Try closing and reopening the trading platform. Sometimes a restart can resolve connectivity issues.
5. Contact Support: If the issue persists, reach out to our customer support team. They can provide specific guidance based on your platform and setup.

Remember, we're here to help you troubleshoot and ensure that your keyboard works seamlessly with your trading activities.

I'm sorry to hear that the keyboard isn't working as you expected. To address this issue, here's what you can do:

1. Check Connections: Ensure that the keyboard is properly connected to your computer. If you're using Bluetooth, make sure it's paired correctly. If you're using the USB receiver, ensure it's plugged in securely.
2.Software Update: Check if there's a software update available for the keyboard. Sometimes updates can resolve bugs or improve compatibility.
3. Platform Compatibility: Verify that the keyboard is compatible with your trading platform. Check the user manual or our website for a list of supported platforms.
4. Troubleshooting Guide: Refer to the troubleshooting section in the user guide for steps to diagnose and fix common issues.
5. Contact Support: If the problem persists, don't hesitate to contact our customer support team. They can provide personalized assistance and help resolve the issue.

We're dedicated to ensuring your keyboard works as expected, so please reach out if you need further assistance.

To address this, you can adjust the default template for your chart. By doing so, you can set it up to automatically add the Expert Advisor (EA) every time you open a new chart. This way, you won't need to manually add the EA each time. This simple adjustment should save you time and ensure that the EA is consistently applied to your charts. If you need guidance on how to modify the default template, please refer to the user guide or contact our customer support team for step-by-step instructions.

Customizing the functions of the buttons is a breeze. The entire process takes place right within your trading platform. Simply head over to the settings of your Expert Advisor (EA) and you'll find the parameters for the buttons there. You can easily adjust these parameters to assign specific functions to each button according to your preferences. If you run into any questions or need further assistance, feel free to reach out to our customer support team – they're always ready to help you out.

To modify your default stop loss, take profit, auto break-even, stop loss at entry, and other settings, start by referring to the guide provided. It contains specific instructions on how to make these adjustments within your trading platform. If you find that you need further assistance or have specific questions, don't hesitate to contact our customer support team. They're available to provide guidance and help you navigate the process effectively. We're here to ensure you can customize your settings to match your trading strategy seamlessly.

You can easily identify if an error has occurred by looking for specific indicators:

1. Error Messages: Check if any error messages or alerts are displayed on your screen. These messages often provide valuable information about what went wrong.
2. Unexpected Behavior: If the software or platform isn't responding as you'd expect or if you're encountering unusual behavior, it could be an indication of an error.
3. Functionality Issues: If certain functions or features aren't working as they should, this could also point to an error.
4. Logs or Reports: For MetaTrader 4 and MetaTrader 5 users, you can find valuable insights in the EA logs located in the "Expert" tab. These logs can provide detailed information about any errors or issues that have occurred during your trading activities. Checking the EA logs can be a helpful way to identify errors and troubleshoot effectively.

If you suspect an error but aren't sure, it's always a good idea to contact our customer support team. They can assist in diagnosing the problem and providing guidance on how to resolve it.

If you have additional questions or need assistance, contacting our customer support is a breeze. Here's how you can reach out:

1. Website: Press the "Contact" button on the bottom of this page. On the contact page you can fill in a contact form or make use of other contact options provided on that page.
2. Email: Drop us an email at [support@marketmaker.com] with your inquiry. Our support team will respond to you as soon as possible.
3. Social Media: Connect with us on social media platforms such as Twitter or Facebook. We're active there and can respond to your questions.

No matter which channel you choose, our customer support team is dedicated to providing you with the assistance you need. Your satisfaction and successful use of our trading keyboard are our top priorities!

If you forget your account password, don't worry – you can easily reset it using these steps:

1. Password Reset Link: Visit the login page of our website and look for the "Forgot Password" or "Reset Password" option. Click on it.
2. Email Confirmation: Enter the email associated with your account. You'll receive an email containing a link to reset your password.
3. Click the Link: Open the email and click on the password reset link provided. This will take you to a page where you can create a new password.
4. Create New Password: Enter your new password and confirm it. Make sure it's something secure and unique.
5. Save Changes: After setting the new password, save your changes. You'll now be able to log in using your updated credentials.

If you encounter any difficulties during this process or need further assistance, feel free to reach out to our customer support team. They're here to help you through the password reset process and ensure you regain access to your account.

Currently, we don't offer gift wrapping or personalized messages as part of our services. However, if this changes in the future, we'll be sure to let our customers know. If you have any other questions or requests, feel free to reach out to our customer support team – they're here to assist you in any way they can.

Since the webshop exclusively offers one type of trading keyboard, preordering items that are out of stock isn't a possibility. I appreciate your understanding, and if you have any more questions or need assistance, feel free to ask.

Our commitment to your privacy and the security of your information is of utmost importance. We adhere to a comprehensive privacy policy that safeguards your customer information. This policy outlines how we collect, use, disclose, and protect your data. Rest assured, your personal and financial information is treated with the utmost care and confidentiality. For detailed information about our privacy policy, please visit the dedicated section on our website. If you have any concerns or questions, our customer support team is available to provide further clarification and assistance.

When it comes to online transactions through Shopify, your security is a top priority. Here are some of the security measures in place:

1. SSL Encryption: Your data is protected with Secure Socket Layer (SSL) encryption during transmission, ensuring that your information remains private and secure.
2. Payment Gateways: Shopify integrates with trusted payment gateways that comply with industry security standards, ensuring safe and secure payment processing.
3. PCI DSS Compliance: Shopify is Payment Card Industry Data Security Standard (PCI DSS) compliant, meaning that your payment card information is handled in accordance with strict security guidelines.
4. Fraud Prevention: Built-in fraud prevention tools and algorithms help identify and prevent fraudulent activities.
5. Account Protection: User accounts are secured through password protection, and two-factor authentication is available to add an extra layer of security.
6. Regular Audits: Shopify conducts regular security audits and updates to maintain the highest level of security.

Remember that when using Shopify, you're benefiting from their expertise in e-commerce security. If you have specific questions about security features or settings, don't hesitate to consult Shopify's resources or customer support for more detailed information.