Last Updated: 22 September 2023

Welcome to marketmakertk.com, your trusted destination for premium trading keyboards. We are committed to safeguarding your privacy and ensuring the security of your personal information. This Privacy Policy is designed to provide you with a comprehensive understanding of how we collect, utilize, maintain, and protect the information provided by our valued customers and visitors (referred to as "Users") to our Shopify-based webshop.

Our Commitment to Your Privacy

At marketmakertk.com, we prioritize the privacy and security of your data. We understand the importance of maintaining the confidentiality and integrity of your personal information, and we are dedicated to upholding the highest standards in data protection.

Information We Collect

At marketmakertk.com, we collect various types of information to provide you with exceptional service and ensure your shopping experience is secure and tailored to your needs. We are committed to protecting your privacy and providing transparency about the data we gather. Below, we outline the types of information we collect and how we use it:

1. Information provided by Users: When you shop with us, you may provide us with personal information, including:

• Name: We collect your name to personalize your shopping experience and address you correctly.
• Email Address: Your email address is essential for order confirmations, shipment notifications, and customer support communications.
• Postal Address: We require your address to process and deliver your orders, especially for international shipments.
• Phone Number: We may use your phone number to facilitate shipping and contact you regarding order-related matters.

2. Payment Information: When making a purchase, we collect payment information, such as credit card details or other payment methods. Please rest assured that we use secure and encrypted methods to handle this sensitive information. We do not store your payment information on our servers once the transaction is complete.

3. Automatically collected information: In partnership with Shopify and external services like Google Analytics, we automatically collect non-personal identification information to enhance your shopping experience and optimize our webshop:

• Browser Type: We gather information about the web browser you use to access our site, which helps us ensure compatibility and improve functionality.
• IP Address: We log your IP address to analyze website traffic and diagnose technical issues.
• Device Information: We may collect data about the device you use to access our webshop, including its type, operating system, and screen resolution.
• Cookies and Tracking Technologies: We employ cookies and similar technologies to enhance your user experience, track website analytics, and remember your preferences.

4. External Services: To provide you with an exceptional shopping experience, we partner with external services such as Mailchimp for marketing communications and Google Analytics for website analytics. These services may collect data about your interactions with our webshop to help us understand user behavior and improve our offerings. These services have their own privacy policies, and we encourage you to review them for further details on their data handling practices.

5.Shipping Information: To fulfill your orders, we partner with DHL for shipping. We share your name, postal address, and contact information with DHL solely for the purpose of delivering your packages. DHL has its own privacy policies and security measures in place to protect your information during the shipping process.

Why We Collect This Information

We collect and use this information for various purposes:

• Order Processing: Your information is crucial for processing and delivering orders accurately and efficiently, especially for international shipments.
• Customer Support: We use your information to provide timely and effective customer support for inquiries, returns, and concerns.
• Marketing and Communication: With your consent, we may send you promotional emails and updates about our trading keyboards, services, and promotions. You have the option to opt out of these communications at any time.
• Website Improvement: We analyze collected data, including data from Google Analytics, to enhance our webshop, tailor our products and services to your preferences, and optimize your browsing experience.

Please be assured that we take the privacy and security of your information seriously. We implement appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction.

If you have any questions or concerns about the information we collect or how we use it, please feel free to contact us using the details provided in the "Contacting Us" section of this Privacy Policy.

How We Protect Your Information

At marketmakertk.com, we take the security and protection of your personal information seriously. We have implemented comprehensive measures to safeguard your data and ensure it remains confidential and secure. Here's how we protect your information:

1. Secure Data Transmission: We use industry-standard encryption protocols, such as Secure Sockets Layer (SSL) technology, to ensure that all data transmitted between your browser and our webshop remains encrypted and secure. This encryption helps prevent unauthorized access during data transmission, including when you place orders or access your account.
2. Payment Security: When you make a payment on our webshop, your payment information is processed through secure and trusted payment gateways. We do not store your payment details on our servers, reducing the risk of unauthorized access to sensitive financial data.
3. Data Access Controls: Access to your personal information is restricted to authorized personnel who require access to perform specific tasks, such as processing orders or providing customer support. These individuals are trained on data security best practices and are bound by confidentiality agreements.
4. Regular Security Audits: We conduct regular security audits and assessments to identify and address potential vulnerabilities in our systems. This ongoing monitoring helps us maintain the integrity of our data security practices.
5. Data Retention Policies: We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, as outlined in this Privacy Policy. Once your data is no longer needed, it is securely deleted or anonymized to ensure it cannot be linked back to you.
6. Third-Party Services: We partner with external services like Shogun for web design and Mailchimp for email marketing. These services have their own privacy and security measures in place to protect your data when used in conjunction with our webshop. We select trusted third-party providers who prioritize data security and compliance with applicable data protection regulations.
7. User Account Protection: If you have an account with us, it is essential to keep your login credentials confidential. Please choose a strong, unique password, and do not share it with others. If you suspect any unauthorized access to your account, please contact us immediately.

While we take every precaution to protect your personal information, it's important to note that no method of data transmission over the internet or electronic storage is entirely secure. We encourage you to take steps to protect your information, such as keeping your devices and login credentials secure and regularly updating your passwords.

If you have any concerns or questions about the security of your data or our data protection practices, please don't hesitate to contact us using the information provided in the "Contacting Us" section of this Privacy Policy. Your privacy and the security of your information are of the utmost importance to us, and we are committed to addressing any issues promptly and effectively.

Sharing Your Personal Information

At marketmakertk.com, we hold your privacy in the highest regard. We understand the importance of maintaining the confidentiality of your personal information. We do not sell, trade, or rent your personal identification information to third parties. However, there are specific instances where we may share your personal information with trusted partners and service providers to enhance your shopping experience and fulfill your orders effectively:

1. Order Fulfillment: To process and deliver your orders, we share your name, postal address, and contact information with trusted shipping partners such as DHL. This is necessary to ensure the accurate and timely delivery of your purchases, especially for international shipments. Our shipping partners have their own privacy policies in place to protect your data during the shipping process.

2. External Service Providers: We collaborate with external service providers to enhance various aspects of our webshop and marketing efforts. These service providers include, but are not limited to:

• Mailchimp: We use Mailchimp to manage and send promotional emails and updates to our customers who have subscribed to our marketing communications. Mailchimp adheres to strict privacy and security standards.
• Google Analytics: We employ Google Analytics to gather data about user interactions with our webshop. This information helps us understand user behavior, improve our website, and tailor our offerings to your preferences. Google Analytics operates under its own privacy policies.

3. Legal Requirements: In certain situations, we may be required by law to disclose your personal information, such as in response to a court order, legal process, or government request. We will only do so when compelled by law and in accordance with applicable regulations.

4. Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, customer information may be transferred as part of the transaction. We will take measures to protect your personal information and inform you of any significant changes in the ownership or use of your data.

We select and collaborate with third-party partners and service providers who adhere to stringent privacy and security standards and who share our commitment to protecting your data. Please note that when you use external links or services provided by third parties while interacting with our webshop, their privacy policies and terms of service may apply, and we encourage you to review them for a comprehensive understanding of their data handling practices.

Rest assured, we take every precaution to ensure the security and privacy of your personal information when sharing it with trusted partners and service providers. If you have any questions or concerns about how your data is shared or used, please feel free to contact us using the information provided in the "Contacting Us" section of this Privacy Policy.

Your Rights and Choices

We respect your rights concerning your personal information and offer you the following choices:

1. Access and Correction: You have the right to access and update the personal information you have provided to us. If any of your information is inaccurate or incomplete, you can request corrections or updates.
2. Withdraw Consent: If you have previously given us consent to send you marketing communications, you can opt out at any time. Simply use the unsubscribe link provided in our emails or contact us directly, and we will promptly honor your request.
3. Data Deletion: You may request the deletion of your personal information from our systems, subject to legal and contractual obligations. Please note that certain data may need to be retained for a specific period to comply with legal requirements or for legitimate business purposes.
4. Data Portability: You can request a copy of your personal information in a structured, commonly used, and machine-readable format. This allows you to transfer your data to another service provider if you wish.
5. Cookies and Tracking: You have control over your cookie preferences. Most web browsers allow you to manage and disable cookies through settings. However, please be aware that disabling cookies may affect your browsing experience on our webshop.
6. Communication Preferences: You can manage your communication preferences, including opting in or out of marketing emails, through your account settings or by contacting us directly.
7. Account Closure: If you choose to close your account with us, we will retain the necessary information to fulfill any outstanding orders, address customer support inquiries, and comply with legal requirements.

To exercise any of these rights or make specific requests, please contact us using the information provided in the "Contacting Us" section of this Privacy Policy. We are committed to addressing your requests promptly and in accordance with applicable data protection laws.

Please note that some of your choices, such as account closure or data deletion, may impact our ability to provide certain services or fulfill your orders. We will inform you of any potential consequences when you make these choices to help you make an informed decision regarding your data.

Changes to this Privacy Policy

At [Your Shop Name], we are committed to maintaining transparency and keeping you informed about how we handle your personal information. As we continue to evolve and enhance our services, we may need to update or modify this Privacy Policy to reflect changes in our practices or to comply with new legal requirements. We want you to understand how these changes may affect you:

1. Notification of Changes: When we make significant updates to this Privacy Policy, we will provide notice through prominent means, such as posting a notice on our website or sending you an email notification. We will also update the "Last Updated" date at the top of this Privacy Policy to indicate the date of the latest revision.
2. Understanding the Changes: We encourage you to review any changes to this Privacy Policy carefully. We will provide a summary of the key changes to help you understand how your data privacy may be affected. It's important to familiarize yourself with the revised Privacy Policy and its implications.
3. Consent to the Updated Policy: By continuing to use our webshop and services after the changes to this Privacy Policy have been posted, you are indicating your acceptance of the updated terms. If you do not agree with any part of the revised Privacy Policy, please discontinue your use of our services.
4. Your Rights and Choices: Even with changes to this Privacy Policy, your rights regarding your personal information remain important to us. You can exercise your rights and choices as outlined in the "Your Rights and Choices" section of this Privacy Policy.
5. Providing Feedback: We value your input. If you have any questions or concerns about the updated Privacy Policy or our data handling practices, please do not hesitate to contact us using the information provided in the "Contacting Us" section of this Privacy Policy. Your feedback helps us improve and maintain your trust.

Please be assured that any changes we make to this Privacy Policy are done with your privacy and data security in mind. We are committed to upholding the highest standards of data protection and will continue to seek your trust through transparent and responsible data management practices.

We recommend periodically reviewing this Privacy Policy to stay informed about how we protect your privacy and handle your personal information. Your ongoing use of our webshop and services constitutes your agreement to the terms of this Privacy Policy, including any updates.

Contacting Us

If you have any questions, concerns, or inquiries regarding this Privacy Policy or the way we handle your personal information, please don't hesitate to get in touch with us. We value your privacy and are committed to addressing any issues you may have.

You can reach us through the following methods:

• Mailing Address: support@marketmakertk.com

Additionally, if you prefer, you can use our dedicated contact page on our website to submit your questions or requests. We aim to respond to all inquiries promptly and efficiently, ensuring your concerns are addressed to your satisfaction.

Your privacy matters to us, and we are dedicated to providing you with the necessary support and information you may require regarding your personal data and our privacy practices.

Please feel free to reach out to us at any time, and we'll be glad to assist you.